Get in touch
One inbox, read by a real person. We aim to reply within two working days, and faster during the exam windows in October and January.
What to include
Write from the email address on your account, or tell us what it is — that is normally all we need to find you. If something went wrong on a specific paper or question, the paper and question number saves us both a round trip.
Please don't send us your password. We will never ask for it, and nobody at QED needs it to help you.
Common things, answered faster elsewhere
- Refunds. Full refund within 14 days, no questions asked — the refund policy explains how, or just reply to your Stripe receipt.
- Deleting your account. You can do it yourself, immediately and permanently, from the account page.
- Changing your display name or leaderboard opt-in. Also on the account page.
- Can't sign in. Confirmation links can only be used once, and they expire — ask for a fresh one from the sign-in page before emailing us.
Data protection requests
Access, correction, export or deletion requests go to the same address and are handled within one month, as UK GDPR requires. The privacy notice sets out what we hold and why.
Press, schools and groups
Same address. If you are a teacher setting up a group for a class, say roughly how many students and we will help you get it running.
Postal address
4 Stanhope Road, St Albans, AL1 5BL, United Kingdom
Email is very much faster, but the postal address is here because you are entitled to have it.